Shipping, Returns and Cancellations Policy
Once you have made a purchase, your order will be dispatched to you within 1-5 working days.
When shipping our wares across Australia we will provide you with a tracking number via the email address you provided during the checkout process as soon as your order has been dispatched.
Please send an email to Yegana.email@example.com with your address to calculate your shipping cost.
If there is an instance where your parcel disappears we will do everything we can from our end to locate it. If however our postal service deems it officially lost we will either send you a replacement (if we have one) or if we don't have a suitable item we will refund you the cost of your purchase plus any associated shipping charges. Please note for an item to be declared officially lost, it can take up to 60 days from the date our postal service starts their investigation and they will require an official non-delivery declaration from you.
If an order is returned to us due to an incomplete delivery, a second delivery fee will need to be paid by you before we re-dispatch your parcel.
All sales are final. We do not refund for change of mind. However if the items you receive are faulty please contact us immediately and within 14 days of receiving the item you have purchased. In the case of an item being genuinely faulty we will happily replace it (if possible) or offer an exchange for an item of the same value. In some cases you may be required to send the item back to us.